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More than 30 days before arrival date = 10% of the booking price.
29 – 7 days before arrival date = 50% of the booking price.
Less than 7 days before arrival = 100% of the booking price.
There will be no refunds if the client voluntarily decides to stop using the services included in the holiday before the end of his/her stay.
CHANGES BY THE COMPANY
In case the accommodation could not be occupied because of unforeseen reasons, not attributable to the company, the company has the right to substitute the original accommodation by other with the same or superior characteristics, without any additional payment.
DATA PROTECTION (Organic Law 15/1999 of 13th December )
In compliance with the Organic Law 15/1999 of 13th December, on Protection of Personal Data ("LOPD"), we inform that, through the completion of forms, your personal details will be incorporated and held in the company files, with the purpose of being able to offer and provide you with our services. In addition, we inform you of the possibility to exercise the right of access, rectification, cancellation and opposition with regard to your personal data, the company being responsible for the file.
This privacy policy has been compiled to better serve those who are concerned with how Personally Identifiable Information is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our website? When booking or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help process your reservation.
When do we collect information? We collect information from you when you make a reservation, send us a request, subscribe to a newsletter or enter information on our site.
How do we use your information? We may use the information we collect from you when you make a reservation, send us a request, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: • To improve our website in order to better serve you. • To quickly process your transactions. We collect your email address in order to: • Send information, respond to inquiries, and/or other requests or questions. • Process reservations and to send information and updates pertaining to orders • We may also send you additional information related to your product and/or service.
How do we protect visitor information? Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
All credit card transactions are processed through a secure gateway provider and are not stored or processed on our servers.
Third Party Disclosure We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
Third party links At this time, we do not include or offer third party products or services on our website.
Questions If there are any questions regarding this privacy policy you may contact us using the contact information in the footer of the site, or via the the form on the Contacts page.
Nestled in the heart of Sintra's Historical Centre, this apartment is the perfect choice for exploring the town's magnificent historic mansions and castles. With its mystical, magical, and romantic atmosphere, Sintra boasts a plethora of beautiful parks, scenic wonders, and cultural treasures just waiting to be discovered. You and your family will be close to everything when you stay at this centrally-located place, just 10mins walk from the train station.
This cozy apartment offers complete privacy with a spacious ensuite bedroom with full bathroom, two additional bedrooms and another full bathroom, a comfortable living room and a spacious and well-lit kitchen. Enjoy the proximity to local grocery stores or explore the many restaurants just around the corner. We highly recommend exploring the area and indulging in the delicious Portuguese cuisine in their romantic or casual settings.
CHECK-IN:
My co-host and I, always strive to personally greet and check in our guests whenever possible, but this depends on the time of arrival. If we are unable to check you in personally, a self-check-in option is available using a lockbox any time after the designated check-in time on your arrival date. Rest assured that once you settle in, you will find the apartment cozy and comfortable.
LOST KEYS FEE:
Please note that a lost key and/or the cost of changing locks will incur a fee of €200.
TOURIST TAX:
As required by law, a city tax of €2 per person, per night will be charged to guests aged 13 and older, with a maximum of 3 nights included in your reservation fee. This tax will be reflected in the fee breakdown. Any children under 13 years old, will be reimburse upon check out. Sorry, the system doesn't allow us to set the age limit for this tax requirement. Thank you for your understanding.
ACCOMMODATION BULLETIN:
To comply with local regulations, the apartment is registered with Turismo de Portugal and is supervised by local authorities. We are required to report ALL guests to the national authorities. Therefore, please provide a copy of ALL guests staying in the apartment via the online checkin at least 3-5 days before your check-in date. Your cooperation and understanding are greatly appreciated it.
For stays above 28 days, the law does not oblige to any intermediate cleaning, but a monthly clean using our service providers will be mandatory and it will have the same cost as per the announced final cleaning.
Stays equal or longer than 28 days, expenses for water, electricity and gas are not included and will be charge to the guests.